Please email email@example.com if there is an issue with your order.
Charlotte Proper is happy to accept exchanges or returns for merchandise under these circumstances:
- Item was purchased directly from www.shopcharlotteproper.com or on our Instagram page at @charlotteproper .
- Items must be returned in the same condition, with tags attached, for a full refund. If the item being returned is from a preorder, these garments have been custom made specifically for you and will incur a 20% restocking fee if returned for a refund. This restocking fees will be waived if you choose to receive a merchandise credit instead.
- Shipping charges will not be refunded for items being returned.
- Merchandise must be exchanged/returned in its original condition and received within 14 days of shipment.
- We apologize, but monogrammed items can not be returned unless Charlotte Proper has made a mistake.
- Items purchased on sale can be exchanged; however, if you wish to return sale merchandise we can only offer credit.
- Preorder items can be canceled if customer requests this but must be canceled within 24 hours of the order being placed to insure that production has not been started on these items.
Credit Card Returns: If a credit for the merchandise needs to be issued, a credit for the value of the returned merchandise will appear on the original credit card used at the time of purchase. Please allow 1-2 billing cycles for the credit to appear on your statement. For more information, please contact your credit card company.
NOTE: Please allow shipping time plus 7-14 days from the time your exchange/return is received to be processed.